Scheduling: We Recommend you schedule your next service prior to leaving Urban Salon to ensure the Best appointment time that works for your schedule.
Appointments: Please plan to arrive 5–10 minutes before your scheduled service to allow for check-in and service preparation. If arriving late for your appointment, as a courtesy to the next guest, your service will still have to end on time regardless of the start time. Arriving late will simply limit the time for your service, lessening its effectiveness and your pleasure. The full service price may be applied.
Cancellations: The staff earn their wages by reserving time for our clients, and we make every effort to schedule enough time for each client’s needs. In order to keep this schedule policy working, any cancellation received less than 24 hours in advance will be charged 50% of the full service price. No-shows will be charged 100% of the full service price.
Premium Hair Services Booking and Cancellation Policy: The following Premium Hair Services will require a consultation and a credit card on file at the time of booking the appointment. Any cancellation of these Premium Hair Services received less than 12 hours in advance will be charged 50% of the full service price to the credit card on file. No-shows will be charged 100% of the full service price to the credit card on file.
-
Corrective Colors
-
Keratin Treatments
-
Permanent Hair Straightening
Payment: We accept Cash, Mastercard, Visa, Debit Card, Pay Wave.
Gift Cards: Gift cards are not refundable and cannot be redeemed for cash or gratuities. Gift cards expire 6 months from the purchase or reload date.
Suggestions: We’re always open to yours. Please let us know how we may serve you better.
For Your Protection: We regret that we cannot be responsible for loss or damage to personal articles including clothing and accessories. Please keep all valuables with you during your appointment.
Children: We welcome all ages however children must be supervised during the entirety of their visit. We appreciate your understanding and cooperation.
Service Satisfaction: In the event that you are not satisfied with our service, we ask you to please contact us and schedule a redo of your service within 2 days of your service visit.
Privacy Policy: Your privacy is important to us. To better protect your privacy all information we hold about you is encrypted and protected.
If you have questions or concerns, please call us at 02040997169 or send us an email at info@urbansalon.co.nz.
